Studio Terms and Conditions
Bookings can be made online, by phone, email or in person at the studio.
Please arrive 10 minutes before a class or therapy session.
You must check in at reception on every visit.
We have a strict 5 hour cancellation policy for all session bookings.
Cancellations will only be accepted via phone, and an email confirmation will be provided once processed.
All cancellations, no shows or reschedules less than 5 hours prior to the booking will forfeit the session and be charged at the full rate, with no refund available.
We do not offer refunds for change of mind, injury, illness, change of address or any other reason.
All passes and memberships are non-refundable and non-transferable.
No extensions or suspensions are available.
Direct Debit Memberships
Direct Debit Membership agreements are fora minimum of 5 weekly debits with our billing company Debit Success Pty Ltd, being the minimum notice to cancel period.
For Direct Debit Membership suspensions, we require at least 14 days’ notice prior to your next billing date and suspension is only possible in 7 day blocks in line with your scheduled payment cycle. Any membership payments during this notice period are non-refundable.
You may suspend your membership for up to 2weeks per 3 month period.
Requests to suspend memberships must be made in writing by emailing the studio or completing a suspension form in person at the studio. Requests will not be accepted by phone, text or social media.
We are unable to backdate suspensions.
It is your responsibility to ensure there are sufficient funds available to cover the regular auto-debit. Should a payment be declined for any reason, the billing company reserves the right to process the failed payment at any time to settle any debt owed and charge a fee for failed transactions.
After the 5 minimum payments, payments will continue until further notice from you. Your membership can be cancelled by you in writing by email or completing a cancellation form in the studio. We require at least 35 days’ notice prior to the next billing date.
It is your responsibility to cancel your membership. Non-attendance does not warrant a refund of membership payments, and your membership will not automatically cancel due to non-attendance.
10 visit class passes are valid for 6 months after first visit.
7 day passes expire after 7 days from first visit.
3, 5 & 10 session therapy passes are valid for 6 months after first visit.
We do not offer refunds, transfers, suspensions or extensions on class or therapy packs for change of mind, injury, illness, change of address or any other reason.
Any non-cancellations or no shows for bookings made using class or therapy passes will result in forfeiting that visit per the cancellation policy.
Indemnification and risks
You hereby represent to Byron Bodyworkz Pty Ltd and their directors, officers, employees, contractors and agents that, to the best of your knowledge, you do not have any physical, medical or other disability or condition which may be affected or aggravated by, or which may result in any sickness, injury or death to you as a result of, your use of the studio or its facilities.
Byron Bodyworkz Pty Ltd warns that whilst you are on our premises using our studio and recreational services, you are at risk of suffering physical harm or personal injury including broken bones, soft tissue injuries, joint injuries, permanent disability or death. These injuries may occur from you:
(i) slipping on wet flooring;
(ii) colliding with equipment, or other members;
(iii) engaging in strenuous exercise and activities; or
(iv) incorrect use of equipment, or other unspecified risks
You acknowledge that any such injury may result not only from your actions but from the action, omission or negligence of others.
You acknowledge that there is a risk of personal injury or death, and agree to indemnify, defend and hold harmless Byron Bodyworkz Pty Ltd, and its directors, officers, employees, contractors and agents from all legal actions, injury claims, loss, damage, penalties, and costs arising from your participation in this studio.
Byron Bodyworkz Pty Ltd is not liable to you for any personal property that is damaged, lost, or stolen while on or around the studio including, but not limited to, a vehicle or its contents or any property left in a locker.
By Telephone: 02 6685 6620
In Writing: 46-48 Centennial Circuit, Byron Bay NSW 2481